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Fore Thought

AI-First Customer Support Automation Built on Your Data

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Scale Customer Support with Advanced AI Agent

Features

Solve

  • Scalable and Customizable: Solve is designed to handle messages across email, chat, and API, offering accurate responses tailored to your needs.
  • Intent Detection: Understand customer intent to facilitate human-like interactions.
  • Knowledge Base Integration: Resolve repetitive questions efficiently by leveraging your existing knowledge base.
  • Automated Workflow Generation: Specify desired outcomes in natural language, and the AI automatically generates the necessary workflows.

Triage

  • Large Language Model (LLM) Capabilities: Triage uses advanced LLMs to comprehend customer intent, categorize, and route tickets effectively.
  • Advanced Ticket Analysis: Analyze tickets based on sentiment, spam, language, or custom intents.
  • Priority Management: Auto-tag tickets based on urgency and categories for efficient handling.
  • Efficient Routing: Route tickets to the appropriate agent or team for timely resolution.

Assist

  • Productivity Boost: Increase agent productivity by 20% with an AI copilot that provides relevant knowledge articles and suggested responses.
  • Contextual Ticket Summaries: AI-generated summaries offer context after ticket handoffs.
  • Relevant Knowledge Articles: Surface articles based on previous resolutions and similar topics.
  • Seamless Integration: Integrate effortlessly with top helpdesks via the Assist Chrome Extension.

Discover

  • Generative AI Optimization: Use AI to recommend and refine customer service workflows, enhance performance tracking, and reduce costs.
  • Instant ROI Measurement: Quickly measure the return on investment from AI enhancements.
  • Gap Identification: Detect and address gaps in service processes.
  • Real-Time Performance Tracking: Monitor and optimize performance in real time.

Pricing

  • Basic: Enhance your efficiency with core AI functionalities.
  • Professional: Elevate your support capabilities with advanced features.
  • Enterprise: Comprehensive AI support solution tailored to large-scale needs.

Contact Sales to get started with a solution that scales with your organization.

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