Scale Customer Support with Advanced AI Agent
Features
Solve
- Scalable and Customizable: Solve is designed to handle messages across email, chat, and API, offering accurate responses tailored to your needs.
- Intent Detection: Understand customer intent to facilitate human-like interactions.
- Knowledge Base Integration: Resolve repetitive questions efficiently by leveraging your existing knowledge base.
- Automated Workflow Generation: Specify desired outcomes in natural language, and the AI automatically generates the necessary workflows.
Triage
- Large Language Model (LLM) Capabilities: Triage uses advanced LLMs to comprehend customer intent, categorize, and route tickets effectively.
- Advanced Ticket Analysis: Analyze tickets based on sentiment, spam, language, or custom intents.
- Priority Management: Auto-tag tickets based on urgency and categories for efficient handling.
- Efficient Routing: Route tickets to the appropriate agent or team for timely resolution.
Assist
- Productivity Boost: Increase agent productivity by 20% with an AI copilot that provides relevant knowledge articles and suggested responses.
- Contextual Ticket Summaries: AI-generated summaries offer context after ticket handoffs.
- Relevant Knowledge Articles: Surface articles based on previous resolutions and similar topics.
- Seamless Integration: Integrate effortlessly with top helpdesks via the Assist Chrome Extension.
Discover
- Generative AI Optimization: Use AI to recommend and refine customer service workflows, enhance performance tracking, and reduce costs.
- Instant ROI Measurement: Quickly measure the return on investment from AI enhancements.
- Gap Identification: Detect and address gaps in service processes.
- Real-Time Performance Tracking: Monitor and optimize performance in real time.
Pricing
- Basic: Enhance your efficiency with core AI functionalities.
- Professional: Elevate your support capabilities with advanced features.
- Enterprise: Comprehensive AI support solution tailored to large-scale needs.
Contact Sales to get started with a solution that scales with your organization.
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