Freshdesk

Enhance your customer service capabilities with AI-powered ticketing solutions.

Features:

• Simplify ticket management: Prioritize, categorize, and assign tickets effortlessly to stay organized and responsive.
• Resolve issues together: Collaborate effectively to swiftly resolve customer issues as a unified team.
• Support across Channels: Centralize and streamline support communications across multiple channels through a unified platform.
• Increase your team productivity: Boost your team’s efficiency by harnessing Freshdesk’s automated features for handling repetitive helpdesk tasks.
• Help customer help themselves: Empower customers with self-service options through a comprehensive knowledge base and interactive forums.
• Measure and Improve efficiency: Enhance efficiency by analyzing metrics, identifying issues, and implementing strategic improvements to optimize helpdesk performance.
• Complete customization capabilities: Achieve complete customization by tailoring workflows, customer portals, agent roles, and more to align perfectly with your unique helpdesk needs.
• State-of-the-art dat security: Freshdesk guarantees state-of-the-art data security through robust features, rigorous network and system audits, and strict adherence to regulatory compliance standards, safeguarding our product and platform.

Pricing list:

• Free: $0/month
• Growth: $15/month
• Pro: $49/month
• Enterprise: $79/month.