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HostComm

Automated customer contact, process digitalisation and AI-powered solutions.

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Features

Cloud Contact Centre
Our hosted dialer enables agents to spend more time talking and less time dialing. Web RTC-enabled, it facilitates dialing from any PC and boasts over 14,000 deployments in more than 100 countries.

Remote Visual Assistance
Reduce field visits with our remote visual assistance software. It uses video to help resolve customer service requests in real-time via smartphone cameras.

AI Voice Agent
Automatically resolve up to 85% of phone inquiries, freeing staff to handle higher-value tasks. It employs the latest AI models and conversation handling technology for a natural, low-latency experience.

AI Customer Service Agent
Leverage 2023 LLM technology for customer service and CX analytics. Improve customer satisfaction, reduce costs, and increase sales with advanced AI capabilities.

Interaction Analytics
Harness AI-driven intelligence to revolutionize customer service. Analyze all client and employee conversations to unlock valuable business intelligence and customer experience insights.

IVR Payments
Certified to the highest level of PCI-DSS compliance, our integrated solution significantly reduces agent-assisted payment costs for businesses of all sizes.

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