Live Caller

LiveCaller integrates multiple customer communication channels, including live chat, voice calls, and social messaging (WhatsApp, Facebook Messenger, etc.), into a single interface. This ensures that businesses can manage all customer interactions from one place without switching between different apps.

Customers can initiate a voice call directly from the live chat widget, eliminating the need for phone numbers or external software. Additionally, co-browsing allows support agents to guide customers through web pages in real time, improving issue resolution and user experience.

The platform provides real-time visitor tracking, showing agents who is on the website and what pages they are viewing. Combined with analytics, this feature enables businesses to proactively engage with customers, offer personalized support, and optimize their website experience based on user behavior.