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Record

Saves Expensive Time Spent On SaaS Technical Issues

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Saves Expensive Time Spent on SaaS Technical Issues An AI-powered observability layer that monitors and automates the resolution process, offering deep insights into what went wrong and predicting potential issues in ways beyond human capability.

Key Features

  • Collect What You Need Automatically capture user sessions or allow users to record their issues along with all necessary data. This reduces back-and-forth communication and helps you quickly find relevant information for any open ticket.
  • Analyze, Investigate, and Monitor Let Record analyze the collected data to provide deeper insights and enhance your understanding. Use Record data for live investigations based on similarities to be proactive, get a broad view, track new entries, and prevent issues before they turn into tickets.
  • Streamline Your Workflow Enable users to report issues easily with a shareable link. Integrate the Record feature into your support stack to capture and maintain all relevant data within the ticket context. Share and collaborate with developers on any submission.
  • Improve Software Quality Review suggested user sessions to focus on what’s essential, elevate the customer experience, and identify potential issues with AI assistance before they escalate into support tickets.

Pricing Plans

Upgrade your CX team with Record—faster resolution times are just a few clicks away.

  • Free: $0/month
  • Starter: $48/seat per month
  • Ultimate: $64/seat per month
  • Business: $70/seat per month

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