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Support Logic

Predictive and Generative AI for Customer Support

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Features

Support Operation Efficiency
Predict and prevent escalation, reduce time to resolution, and analyze customer sentiment to enhance and safeguard customer relationships.

Quality Monitoring & Coaching
Monitor 100% of support channels and act on predictive CSAT and CES scores to improve performance metrics.

Agent Productivity
Empower support engineers to resolve cases quickly with predictive and generative AI tools.

 

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