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Zendesk Suite

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Zendesk Features

Messaging and Live Chat
Engage customers in real-time through messaging and live chat.

AI and Automation
Enhance support with AI agents and automation to resolve issues 24/7.

Advanced Data Privacy and Protection
Ensure the highest standards of data privacy and protection.

Help Center
Create a self-service help center for customers to find answers on their own.

Ticketing
Streamline customer inquiries with an efficient ticketing system.

Knowledge Base
Maintain a comprehensive knowledge base for quick reference and solutions.

Voice
Provide support via voice calls integrated into the support platform.

Community Forums
Foster a community where customers can discuss and solve issues together.

Reporting and Analytics
Gain insights into support performance with robust reporting and analytics tools.

Workforce Management
Manage and optimize your support team’s workload and performance.

Quality Assurance
Maintain high-quality support standards with dedicated QA tools.

Pricing

Zendesk pricing is divided into two categories: Zendesk for Service and Zendesk for Sales.

Zendesk for Service

Zendesk Suite Plans
The complete AI-powered CX solution includes ticketing, live chat and messaging, help center, and voice. All plans enhance efficiency with automation and AI agents available 24/7 to resolve customer issues.

Suite Team: $55/month
Deliver seamless, conversational service with out-of-the-box tools that are quick to set up.

Suite Growth: $89/month
Boost efficiency and deliver quality service at scale with enhanced self-service and automation capabilities.

Suite Professional: $115/month
Optimize operations with powerful collaboration tools, skills-based ticket routing, and analytics.

Suite Enterprise: Contact Us
Deliver personalized experiences at scale with AI-powered content cues and custom roles and permissions. Talk to us for a comprehensive solution that meets all your enterprise needs.

Zendesk for Sales

  • Sell Team: $25/month
  • Sell Growth: $69/month
  • Sell Professional: $149/month

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